People PoweredPannone Corporate senior partner Paul Jonson describes the firm's journey out of a regional powerhouse and into an ambitious, entrepreneurial start-up
Beyond enquiryTargeted action to handle new enquiries, and follow up on them, greatly increases client satisfaction rates, as Helen Hamilton-Shaw explains
The confessionalLawyers need to talk about their own insecurities and support others to do the same, says Pippa Allsop
Hart and SoulWollens managing partner Chris Hart describes the evolution of his firm and the personal journey h';s taken alongside it
Firm FoundationsFirms must understand how they perform in light of other firms' performance and sectoral trends to maximise their own gross margin, says Chris Marston
