Business Development and Marketing

Articles

Editor's letter: Getting better at client services

Are you certain that your partners are providing excellent client services, asks Manju Manglani

Pitch to win: How to improve your law firm's pitch success rate

Clare Adshead-Grant reveals how to significantly increase your law firm's ?pitch success rate

Relationship secrets: How to institutionalise new clients in 100 days

Ben Rigby explores which behaviours in new client engagements can create lasting relationships with your firm

Repackaging knowledge: Using KM to win new business

Paul Byfield discusses how KM can be used as a tool to market your firm's skills and expertise to clients

Why you should use questionnaires to monitor client feedback

By Thomas Berman, Principal, Berman & Associates

Driving change: How to develop a genuine client focus

Ash Coleman-Smith explores the pressures on clients and ?what law firms can do to alleviate them

Jackson reforms persuade new ABS to look beyond personal injury

Pudsey Legal to expand into wills, conveyancing and family

Quantum leap: Revolutionising e-disclosure services

Andrew Moir and David Phillips discuss how Herbert Smith Freehills has revolutionised the way it manages large scale e-disclosure exercises