Archive

Do your lawyers underestimate the value of client development skills?

By Jeff Berardi, Chief Marketing Officer, K&L Gates

Workshop: Listening to client plans when investigating title to land

When investigating title to land it's essential to 'pay attention to even a passing comment from 'your client, believes John Coulter

Family business | Just another day at the office

Dealing with emotional clients means keeping your professional mask on, and you'll be a better solicitors for it, says Marilyn Stowe

Tales from practice | Deep impact

Richard Barr thought the government was bowing to pressure from the insurance lobby, and he doesn't mind repeating himself

Complaints | How to manage goodwill gestures

Offering the occasional freebie to a loyal client can help to cement valuable relationships but accidentally billing for it will have the opposite effect, says Eleanor Kilner

Editor's letter: Papal lessons on leadership

New managing partners who follow the example of Pope Francis I can be more effective as leaders, says Manju Manglani

Dealing with deal breakers in merger discussions

By Andrew Hedley, Director, Hedley Consulting

What value does the L&D function bring to a law firm?

By Sue Beavil, Senior Training & Development Manager, Mayer Brown