26 Oct 2012Relationship secrets: How to institutionalise new clients in 100 daysBen Rigby explores which behaviours in new client engagements can create lasting relationships with your firm
25 Oct 2012Repackaging knowledge: Using KM to win new businessPaul Byfield discusses how KM can be used as a tool to market your firm's skills and expertise to clients
24 Oct 2012Why you should use questionnaires to monitor client feedbackBy Thomas Berman, Principal, Berman & Associates
22 Oct 2012Driving change: How to develop a genuine client focusAsh Coleman-Smith explores the pressures on clients and ?what law firms can do to alleviate them
18 Oct 2012Jackson reforms persuade new ABS to look beyond personal injuryPudsey Legal to expand into wills, conveyancing and family
17 Oct 2012Quantum leap: Revolutionising e-disclosure servicesAndrew Moir and David Phillips discuss how Herbert Smith Freehills has revolutionised the way it manages large scale e-disclosure exercises
15 Oct 2012Business | Values in practice: Client acquisition basicsWhen client acquisition gets tough, go back to basics, says Julian Summerhayes