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Virtual touchpoints: Improve your online client interactions

Does your firm's website provide a custom client experience with social media touchpoints, asks John Simpson

Jonathan Agar: How lawyers are like soldiers

The British Army captain turned law firm CEO ?tells Manju Manglani why leading lawyers ?is a lot like leading soldiers

Do you have the communication skills to be a great leader?

By Julious P. Smith Jr, Chair Emeritus, Williams Mullen

Press Freedom and responsibility – regulation and the Royal Charter

After the underwhelming consequences of the Leveson inquiry, what can we expect from the Royal Charter's plans to implement press regulation? Will 'free press' become a thing of the past, asks Samantha Pegg, Judith Rowbotham and Kim Stevenson in their recent publication.

Reforming private enforcement of competition law

Parallel proposals in Europe and Britain, aimed at improving redress for consumers for breaches of competition law, take different approaches on key policy issues. Dave Anderson, Ed Coulson and Stuart Stock review the possible implications for litigants

Number crunching

As the new care bill progresses, Matthew Evans wonders whether the true cost of care still hiding behind headline figures

Balva policyholders left to call Riga number

Decision by Clear Claims Solutions will add to run-off woes

Seven-year hitch

Lots of people do it, but there is a specific reason not to delay financial planning after receiving an inheritance, says Scott Gallacher