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Culture club: changing your organisation's mindset to unlock opportunities

Resourcefulness may not be a skill you've learned at law school but it could be what your firm now needs most, explains Nicola Jones

Cheap gatekeepers: the false economy of inexperienced triage staff

The Civil Liability Bill will prompt even more firms to consider recruiting low-level call handlers to keep costs down; that's a risky response, warns David Kirwan

Beautiful data: analytics can help us ask ourselves the right questions

Reporting systems only give us poor averages about the likely cost or duration of a case, argues Alan Larkin as he mines client data for more accurate approaches

Death wish: the limits of professional behaviour

Fighting fire with fire can be a dangerous response for solicitors seeking to stand up to abuse on social media, warns Susanna Heley

Special measures: enabling vulnerable individuals to give the best evidence possible

Why can't witnesses and parties in personal injury cases be afforded the same support as those in criminal and family cases, asks Jonathan Wheeler

Counting the cash: Running a personal injury practice in treacherous times

In the liquidity-hungry personal injury business, having a sound approach to cashflow management is increasingly vital. Rachel Rothwell reviews how firms can fund their work and improve their position

Hole in the wall: Understanding what clients want and value

A clear grasp of client expectations is key to determining value and to pricing your services, while also helping package conversations about fees as positive messages, says Nigel Haddon

Uncertainty persists around fee-charging McKenzie Friends

The Judicial Executive Board (JEB) has called on the government to decide on the legitimacy of fee-earning Mckenzie Friends, following its three-year consultation on possible reforms to the arrangements for litigants in person.