Legal Features

Articles

Learning from complaints

No one wants to receive complaints but is there a way to turn them to your advantage? Hannah Gannagé-Stewart talks to those in the complaints handling business to see what we can learn from them

Feet to the fire: making insurers accountable for passing on savings

Despite earlier pledges, the government is yet to set up a framework compelling insurers to turn reduced costs into lower premiums, argues Qamar Anwar

Fly on the wall: should your firm try live video streaming?

Broadcasting your event live showcases your credentials and builds a direct rapport with potential clients, says Karla Alexander

Elixer of youth: Rejuvenating your private client business by targeting young adults

Instead of chasing older and wealthier customers, private client lawyers should start engaging with younger generations, argues Rachel Rothwell

And the winner is...

Alan Larkin has had enough of legal awards, or maybe not

Rethinking lawtech

Jean-Yves Gilg urges lawyers to reclaim lawtech and apply its potential to the reality of practice

GDPR one year on: from hefty fines to positive outcomes

Complying with data protection rules is not just about preventing breaches, it also enhances your engagement with clients, says Hilary Campton

How firms and law schools could work together in the new SQE era

New routes to qualification as a solicitor will have a major impact on law firms' recruitment strategies, says Jackie Panter