Legal Features

Articles

Willing to change

While the Law Commission's review of the outdated Wills Act is very welcome, industry schemes can do more to increase the public's confidence in the will writing business, says Helen Hill

Foundations at five

Zillah Howard provides an overview of some of the features Jersey's foundation law has brought to the jurisdiction

Digital pitfalls

Ownership of digital assets is something few of us can escape, but even fewer really understand what they entitle us and our beneficiaries to, says James Ward

Service promise: Why your law firm needs a client value guarantee

A client value guarantee can stimulate operational improvements and create substantial competitive and financial gains for your law firm, ?says Chris Hart

Changing minds: The neuroscience of change management in law firms

Law firm leaders should use neuroscience research to make partners more receptive to change, says Nick Marson

Repeat business: Associate your law firm with customer service excellence

Law firms can learn much from their corporate clients about creating brands associated with customer service excellence, says Mark Dembovsky

Prioritising privacy: Key changes to international data protection rules

Law firms and clients that are caught unaware of changes to international data protection legislation risk heavy fines, warns Rafi Azim-Khan

Collaborative improvement: Use lean six sigma to become a trusted business partner to clients

Law firms can use Lean Six Sigma to become trusted business partners to clients, say Catherine Alman MacDonagh and Thomas L. Sager