Archive

Family business | Just another day at the office

Dealing with emotional clients means keeping your professional mask on, and you'll be a better solicitors for it, says Marilyn Stowe

Tales from practice | Deep impact

Richard Barr thought the government was bowing to pressure from the insurance lobby, and he doesn't mind repeating himself

Complaints | How to manage goodwill gestures

Offering the occasional freebie to a loyal client can help to cement valuable relationships but accidentally billing for it will have the opposite effect, says Eleanor Kilner

Editor's letter: Papal lessons on leadership

New managing partners who follow the example of Pope Francis I can be more effective as leaders, says Manju Manglani

Dealing with deal breakers in merger discussions

By Andrew Hedley, Director, Hedley Consulting

What value does the L&D function bring to a law firm?

By Sue Beavil, Senior Training & Development Manager, Mayer Brown

Beware temptation: Is low-cost volume work right for your law firm?

Taking on low-cost volume work without a suitable business plan may put your whole firm at risk, says Guy Vincent

Panel calls for NHS Direct for law

 'Particularly difficult' to compare quality and prices of legal services, said consumers