Emma Walker explores the implications of the Solicitors Regulation Authority’s recent guidance on publishing information.

At the start of July 2021, the Solicitors Regulation Authority (SRA) reported that proactively publishing information on key indicators of service quality, such as customer reviews, helps the public when they are looking for a legal services provider and should help firms win more business.

Its research has often shown that the quality of the service trumps price when potential clients choose a legal services provider, while finding reliable information on quality can be challenging.

Piloting progress

Some months prior, the SRA started a pilot involving law firms and comparison website providers. Working alongside the Council for Licensed Conveyancers, CILEx Regulation and the Bar Standards Board, the p...

Emma Walker
Associate Solicitor
Leigh Day & Co

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