Give me a break
A second-year law student has demanded a lifetime supply of KitKats after she found multiple bars without the signature wafer inside.
Less than a fortnight after losing its battle to trade mark the shape of its iconic chocolate, Nestlé may be heading back to court.
King's College undergraduate Saima Ahmad, 20, has threatened legal action, claiming the chocolate manufacturer ignored its duty of care to consumers.
In a letter to Nestlé, KitKat super-fan Ahmad said she had suffered 'monetary and emotional' loss after the company's failure to 'take due care in the manufacturing process resulted in a product being defective'.
'I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestlé,' she added.
The student requested a supply of her favourite chocolate so she could 'act as a means of quality control'.
Ahmad is not the first fan to suffer the wafer-less bar. The student found a 'few forums online' where people complain of buying KitKats without wafers.
Clearly disappointed by the situation, Ahmad said Nestlé's mistakes were unacceptable, and she hoped the manufacturer would apologise and place more focus on the quality of its product in the future.
'No one else in that industry has that unique concept about mixing the wafer with the chocolate and that's why I'm a fan,' she said.
Looking ahead, Ahmad hoped to hear from the company's CEO but remained adamant she would take action if Nestlé failed to meet her demands.
'I wouldn't rule out taking this further if Nestlé do not apologise or compensate me adequately.'
