Eighty per cent increase in calls made out of hours

The UK telephone answering service alldayPA has introduced a new service dedicated to handling calls for the legal sector.

Over the last two years, the telephone answering service has recorded a significant increase in the number of calls made out of hours. The legal sector in particular has witnessed a dramatic increase of 80 per cent in the number of calls made before 9am, after 5pm, and at weekends. As a result of consumers' changing habits, the pressure is on for firms to move with the times and accommodate clients' evolving expectations.

This led alldayPA to challenge assumptions long-held by a sector that prides itself on its traditions. "Economically, it makes no sense to let calls that come through outside office hours go to waste," the company's financial director, Ken Crabtree, commented. "Every time the phone goes unanswered, you could be losing hundreds to thousands of pounds or more in new business. The cost of not answering the phone is potentially enormous."

alldayPA Legal provides firms with essential services and comprehensive, 24-hour cover. 80 per cent of first-time callers don't call back or leave a message; the service gives firms the reassurance that they won't lose business when they can't get to the phone.

The service also gives clients the benefit of a highly-trained, dedicated team of call handlers, all of whom specialise in answering calls for the legal sector only.

The launch of the service reflects the ever-growing power of the customer. Callers will have access to alldayPA Legal clients 24 hours a day, 365 days a year, putting the customer in control without putting extra strain on firms.

To learn more about the launch of alldayPA Legal, contact enquiries@alldaypalegal.com