A Trusted ‘Knowledge’ Repository is Key to Generative AI Adoption in 2024

• Generative AI will deliver value to those who know how to use it, the tool doesn’t understand your legal function

Whilst generative AI is becoming synonymous with AI, the reality is that the latter isn’t a single technology but a cluster of different technologies. Generative AI applications, on the other hand, specifically use natural language processing on data provided to deliver results and outcomes in response to precise requests. The generative AI application doesn’t understand the legal concepts underlying the questions that it is asked or the words/output that it produces. So, legal expertise within the context of matter strategy and complexity is needed in order to sanity check the outputs the generative AI tool throws up.

Consequently, generative AI will deliver value and convenience only to those who know how to use it, and even help fine-tune thought processes to achieve the desired outcome. For instance, the exact same question can be asked in multiple ways and generative AI will respond in different ways too. Likewise, lawyers can receive different outputs to the exact same questions, depending on the documents that they are ‘authorised’ to access in the firm. The tool is processing natural language, after all!

• Microsoft will enable generative AI adoption, but compliance and confidentiality will be showstoppers

In the near term, the first ‘showstopper’ for meaningful use of generative AI is going to be compliance. A lawyer using generative AI (be that co-pilot or its adaptive version) to create a report for sharing with clients or third-parties needs to ensure that the document complies with all the applicable data protection and data privacy regulations. In addition to enabling generative AI adoption through the provision of co-pilot, Microsoft will play a role in ensuring that data security and residency isn’t compromised. Microsoft’s security policy for Azure ensures that data residing in individual organisations’ cloud tenant is not shared externally. So, it will be incumbent on law firms to only use data that is within their own cloud tenant, much like it was in previous years where data resided within firms’ networks.

The second showstopper is going to be data confidentiality. At an individual user level, people will only have access to documents they are authorised to view, based on the principles of need-to-know security. This means that individuals using the firm’s generative AI tool will only surface results based on the data they are authorised to access. In some cases, the tool may produce output based on a completely different set of documents to another individual. This will possibly impact the value of generative AI in terms of contextual accuracy, currentness and suitability. 

• Without a trusted knowledge source, your generative AI tool will deliver limited value

Document management systems will be the logical place for law firms to embark on their AI journey, which for many firms has already started. For instance, AI tools are embedded in document management systems to assist with document classification, automatic filing of emails and documents based on user behaviours, and even interrogating the application for information by asking specific questions. Note here that for this kind of broad AI adoption, there is no need to “train” the tool for it to deliver the desired results.