No one wants to receive complaints but is there a way to turn them to your advantage? Hannah Gannagé-Stewart talks to those in the complaints handling business to see what we can learn fro

Broadcasting your event live showcases your credentials and builds a direct rapport with potential clients, says Karl

The top 200 UK law firms are producing 93 per cent more thought leadership content online in 2019 than in 2014, according t

Canny conveyancers have long understood the benefits of price transparency, argues Paul Hajek; it’s just a shame the regulators still don’t see how informed consent is nothing withou

New price transparency requirements have to be a positive development for law firms, but there is still an issue about unexpected costs, says Russel

The key to avoiding the social media rabbit hole of time and money is to think of each platform as a cog in a bigger machine, explains Jame

Can a diet of social media produce healthy profits for your law firm? Rachel Tombs think

A sector strategy is about strengthening key client relationships and making you more attractive to targets in areas you know and serve best, explains Dougla

When giving your firm a facelift remember to respect your past and know what your business represents, advises Matthe