It's crucial to strike the right balance between complying with the law and not breaching your duty of confidentiality when a client is under police investigation, says Helen Simm
It's not just the profession who must 'walk the lin'; when it comes to regulatory investigations, insurance and ethics – the SRA must too, says Gideon Habel
Claims management companies could target executors and administrators who have not investigated PPI claims on behalf of deceased clients post-29 August, warns Matthew Duncan