Listen to clients – and learnExceptional client experience is more vital than ever to sustain loyalty, says Helen Hamilton-Shaw
Covid-19 and the criminal courts: Investment is the keyNick Titchener, director and defence solicitor at Lawtons Law, explains what's needed to get the CJS back on its feet
How can remote family hearings be improved?Remote hearings cannot replicate a court room but they do the next best thing, says Emma Nash
My apologiesSteven Baylis considers whether an Apologies Bill could lead to a decrease in the number of compensation claims
Hidden but unprotected Jennifer Twite warns lawyers to be cautious if they suspect a child client is passing information to the police
Being measuredIt seems legal regulators take a particularly dim view of online discretions, compared with other regulators, says Susan Humble
Because you're worth itVanessa Ugatti offers a simple formula to ensure lawyers are paid their worth in challenging times
Keep calm and collaborateDarren Sylvester and Rachel Roche suggest some ingredients for firms' disaster recovery plans