At your serviceWhen the ABS era arrives, many law firms will struggle to compete with the flawless customer service offered by the big non-legal brands – but...
Pound stretchersRani Mina and Tom Duncan investigate a new costs management pilot scheme that is set to be rolled out in the autumn
You say, we pay?With the LSB failing to make an emphatic decision on referral fees, the debate is sure to drone on. But short of government intervention, what...
Lawyers' got talent? In his countdown to the big bang, Stuart Bushell asks whether it is possible to preserve the impression of quality in a mass marketing age
Workshop: private clientTHE RELUCTANT EXECUTOR: Lloyd Junor explains what to do if your executor goes AWOL
Update: educationWith big change afoot, Anita Chopra and Salima Mawji consider the education bill, the green paper on special educational needs and a High Court discussion...