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Articles

The extra mile

Pippa Blakemore of The PEP Partnership discusses how to create and implement a successful client relationship strategy and plan

Be a leader: take a vacation

By Jodi Detjen, Professor of Management, Suffolk University

Guanxi has its advantages, but be wary of the UK Bribery Act

By Robert Sawhney, Managing Director, SRC Associates

Editor's letter: Keeping it fresh

This issue is dedicated to helping law firms to review plans and push through initiatives in the coming year, notes Manju Manglani

Keep clients happy: stop pressuring associates on billable hours

By Lauren Stiller Rikleen, President, Rikleen Institute for Strategic Leadership

Regular communication is key to effective risk management

By Thomas Berman, Principal, Berman & Associates

Stop fixing women: make law firms gender bilingual

By Avivah Wittenberg-Cox, CEO, 20-First

Global firms should worry more about brand experience than single profit pools

By Andrew Hedley, Director, Hedley Consulting