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Repeat business: Associate your law firm with customer service excellence

Law firms can learn much from their corporate clients about creating brands associated with customer service excellence, says Mark Dembovsky

The underlying symptom

Legal proceedings between family members often act only to aggravate issues bubbling under the surface without ever resolving the problem, says Fay Copeland

Transferable nil-rate bands

We would all do well to fully understand the changes that have already been made to transferable nil-rate bands, instead of speculating about potential changes...

Changes afoot

The Office of the Public Guardian has decided not to create a combined LPA, but adjustments to LPA forms alone will bring enough changes, says...

Prioritising privacy: Key changes to international data protection rules

Law firms and clients that are caught unaware of changes to international data protection legislation risk heavy fines, warns Rafi Azim-Khan

The profound effect of the UK's Legal Services Act on North America

By Jordan Furlong, Principal, Edge International

Why regional UK law firms are better at flexible working than City firms

By Steve Ryan, Managing Partner, SA Law

Collaborative improvement: Use lean six sigma to become a trusted business partner to clients

Law firms can use Lean Six Sigma to become trusted business partners to clients, say Catherine Alman MacDonagh and Thomas L. Sager