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Take the pain out of complaints

Barbara Spoor provides a guide to a time-saving, cost-effective complaints management procedure

Predictably unpredictable

Don't get sucked in by doomsday headlines and the inevitable stagnation of the market; plan for these stumbling blocks and use them to your advantage,...

The inquiry no one wants to chair

Catarina Sjölin considers the format the home secretary's inquiry into historical child abuse should take in order to truly find answers

How safe is your data?

Personal financial information is arguably the most sensitive data in our lives; Jo Sanders offers guidance on who you need to protect yourself from and...

Telephone...

conversations between prisoners and their MPs have been 'accidentally' recorded, justice secretary Chris Grayling has admitted.

Practitioners urged to be wary of client suicide

25 per cent of people who have mental health problems report debt or arrears

Those who hold the purse are pulling the strings

Future of law depends on the profession's ability to adapt to financial restraints, says the Lord Chief Justice. Laura Clenshaw reports

Legal aid legacy?

On the tails of pro bono week comes Christmas. Yes, I know it gets earlier every year.