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Terms are the same however we sugar coat them

Solicitors and law practitioners learn through experience what trigger words to avoid, or at least to be careful with, when dealing with anxious and sometimes volatile clients.

Frankness and honesty ensure sustainability

My firm has been running a research project called the 'Yorkshire Economic Index' for almost two years. The findings demonstrate the economic health of our region's economy, and the last two studies report that while the business scene in Yorkshire is not quite in rude health, it is most certainly on the road to recovery. The key focuses of the twice-yearly study are job creation, new investment and contract wins.

Best behaviour: developing good practice in compliance

As compliance roles come to the fore in 2014, Tony Brown assesses how to operate in a new regulatory framework in order to support the survival and growth of your practice

New year resolutions: Be prepared, organise paperwork, respect deadlines

As I collected my thoughts waiting for my wife in a shopping centre last month, I listened to The Twelve Days of Christmas. I thought I would offer my own version, in the hope that one or two verses will come true in 2014.

Road traffic accident update

Careful judgement is required in selecting winter highway cases, Roger Cooper warns

Social media is all about being sociable

By the time you read this it will be a new year. Once again there will be new starts, new resolutions and new gym memberships. It's time to wipe the slate clean and start over again (as I suspect the Law Society will want to do after the year it had) and to make a series of all too easily broken promises to yourself.

Mitchell penalties: hypocrisy in the extreme

Tough financial penalties are appropriate but try getting compensation when the courts screw up, says Kerry Underwood

'Don't ditch the label – there's nothing to put in its place'

Solicitors have no illusions about 'no win, no fee', but at least the public understands it