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Political rhetoric v Legal fallout

Those who thought a 'leave' vote would secure immediate departure from the EU have been sorely misled, advises Chris Pawlowska

Legal innovation: 'The future client

Managing client expectations and going over and above what is expected has become the norm, says Bhavesh Patel

Everything must go?

The benefits of a publicly owned Land Registry should not be underestimated by solicitors, regardless of specialism, writes Mary Young

Finding the fault lines in customer experience

Failure is a part of life. It can affect even the most reliable and experienced organisations. Think of Volkswagen: its whole brand image has been developed around the reliability and longevity of its cars. Every Golf buyer was purchasing a small part of VW's solid German integrity of build and purpose. Now think of the emissions scandal and how the manufacturer has handled the problem with its customer base.

Holding the balance

Clients are better served by lawyers who can see both sides of a story, writes Kerry Underwood

Five steps to better brochures

Don't overlook the importance of designing a brochure that is clear, easy to read, and ties in with the other touchpoints a client might have with your firm, advises Douglas McPherson

The 'conscious uncoupling' of EU law

Constructing a scheme to amend, replace, or eliminate existing European law is likely to require years of demanding effort, writes Paul Stanley QC

There's a right way – and a wrong way – to draft a notice

Simple errors often result in section 21 applications being returned; District Judge Heather Johns explains how solicitors can avoid these mistakes and the ensuing delays