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Complaints handling in the 'named and shamed' era

Resolving a complaint internally avoids the uncertainty of an LeO reference, exposure to a fixed fee, and reputational damage, advise James Holman and Helen Littlewood

Unravelling the paradox 'of guilty-innocence

Richard Easton considers whether the presumption of innocence in criminal proceedings, enshrined in article 6.2, extends to protect individuals facing subsequent employment vetting

McDonald: Settling unanswered questions

David Sawtell and Erol Topal consider the Supreme Court decision on the application of article 8 to private sector lettings

Recommended reading: Changes to the Accounts Rules

It is essential that firms familiarise themselves with the SRA's proposals to pare down the Accounts Rules and focus on the core requirements, says Susanna Heley

Clinical negligence update

Dr Jock Mackenzie rounds up recent case law, including an unusual claim considering whether there is a duty between a hospital and a patient's extended family

Advising the 'vulnerable client

Elizabeth Eyre sets out some of the compliance considerations for private client lawyers and discusses how the risks can be recognised and, as far as possible, managed

Why are law firms turning to thought leadership marketing?

Firms should be developing individuals who are associated with specialisms to produce the targeted content that today's online marketing demands, explains Ben Hollom

Winning business from a general counsel (for the long term)

Carol Osborne and Chris Emerson discuss the key components in building relationships and securing instructions from a general counsel