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Is your firm making the most of its customer service?

Qamar Anwar warns law firms about the dangers of not treating clients like consumers and makes recommendations for meeting customer demands in the digital age

Judging the judges

The recent resignation of Dame Lowell Goddard and criticisms of Mr Justice Peter Smith are likely to have dented the public's faith in the judiciary

Act now to stop fraudulent PI claims

To underline that intention, in 2014 the coalition government published the Nuisance Calls Action Plan, alongside which the former justice secretary Chris Grayling unveiled plans to impose fines of hundreds of thousands of pounds on claims management companies (CMCs) engaging in unsolicited calls and texts and other 'bad practices'.

Brexit and the conveyancer

Jennifer Martin considers the latest risk and outlook for the UK property market

Progression on prostitution laws must go further

A liberal and progressive parliamentary report on sex workers is heartening, says Nigel Richardson, but the criminal law needs to be clear and consistently enforced

Overcoming adversity in 'the face of uncertainty

By focusing on areas such as team structure and client management, medical negligence firms can prepare for changes in the sector, writes Georgia Briscoe

The mismatch between knowledge and attitude

Snéha Khilay explains the importance of recognising default thinking and unconscious bias habits and considers the steps managers can take to be effective leaders and role models

Yes minister, but 'audi alteram partem

The Court of Appeal's guidance on lobbying by MPs is a must read for ministers exercising a quasi-judicial function, says Isabella Tafur