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In a spin

Anti-money laundering procedures are going under the microscope in 2019. Hannah Gannagé-Stewart looks at why no firm is exempt from needing top-notch AML compliance going forward

Behind the numbers: the infinite variety of mental health stories

Lawyers' perfectionist mindset and a reluctance to talk about emotions have acted as obstacles to discussing mental health issues in the profession, but as the latest LawCare statistics show an increase yet again in calls to the charity's helpline, Elizabeth Rimmer says are ways to tackle the problem

Is the Legal Services Board really regulating the regulators?

The disparity in treatment between solicitors and other regulated lawyers suggests the oversight regulator has failed to secure consistent standards across all professions, says Paul Bennett

Culture club: changing your organisation's mindset to unlock opportunities

Resourcefulness may not be a skill you've learned at law school but it could be what your firm now needs most, explains Nicola Jones

Cheap gatekeepers: the false economy of inexperienced triage staff

The Civil Liability Bill will prompt even more firms to consider recruiting low-level call handlers to keep costs down; that's a risky response, warns David Kirwan

Beautiful data: analytics can help us ask ourselves the right questions

Reporting systems only give us poor averages about the likely cost or duration of a case, argues Alan Larkin as he mines client data for more accurate approaches

Death wish: the limits of professional behaviour

Fighting fire with fire can be a dangerous response for solicitors seeking to stand up to abuse on social media, warns Susanna Heley

Special measures: enabling vulnerable individuals to give the best evidence possible

Why can't witnesses and parties in personal injury cases be afforded the same support as those in criminal and family cases, asks Jonathan Wheeler