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6 Oct 2015

The recipe for remodelling customer experience

Creating the perfect customer service experience is rather like baking the perfect sponge cake: everything needs to be properly measured and checked at every stage to create the right consistency and flavour. 

6 Oct 2015

Do friendships affect the impartiality of judges?

A judge’s familiarity with former colleagues from the Bar can be easily misconstrued, as Marilyn Stowe knows from experience

5 Oct 2015

Family practitioners urged to show greater diligence on divorce centres' first anniversary

Basic checks could save time, money, and increase client satisfaction, says Tony Roe

5 Oct 2015

Law Society president and High Court judge keynote speakers at UK Diversity Legal Awards

Sixth year of the event which recognises best practice in equality and diversity across legal profession

2 Oct 2015

Fundraising regulator: a new dawn for the third sector

Charities are on the right path amid ongoing reforms, writes Matt Rogers

2 Oct 2015

Pick 'n' mix services

As more and more clients elect to handle as much of their legal affairs as possible, professional advisers are likely to expose themselves to a greater degree of risk, warns Joanna Farrands

2 Oct 2015

Duty contracts tender announcement ends in a typical, anti-climactic fashion

The Legal Aid Agency's latest delay is tortuous for those firms who fear they will go the wall when government reforms kick in, writes John van der Luit-Drummond

2 Oct 2015

Gender pay gap

Survey reveals that large UK organisations are concerned about publishing their gender pay gap