Legal Features

Articles

How to charge ethically in an online world

How much value do solicitors really add to some digitally-enabled processes, and should they reduce their fees accordingly or even turn away work, asks Mena Ruparel

Why we need to talk about lawyer wellbeing

Kedge Martin fears that lawyers in the mid-tier are becoming disaffected, suggesting that more needs to be done by firms to support professional wellbeing

A reasonable doubt is not good enough

Not only is the change to the civil standard of proof in disciplinary proceedings unlikely to result in more convictions, it is also a key differentiator marking out solicitors as trustworthy professionals, argues Michael Stacey

Vintage service: the value of face-to-face contact

More clients are making initial contact online but most ultimately still want to interact with a lawyer, says David Kirwan

Chief operating officers: does your law firm need one?

Alexandra Hatchman explains why appointing a dedicated operations resource makes sense in an ever more competitive market

Laws of attraction

Nicola Laver discovers how conveyancing firms can exploit the price transparency rules to attract clients

Learning from complaints

No one wants to receive complaints but is there a way to turn them to your advantage? Hannah Gannagé-Stewart talks to those in the complaints handling business to see what we can learn from them

Feet to the fire: making insurers accountable for passing on savings

Despite earlier pledges, the government is yet to set up a framework compelling insurers to turn reduced costs into lower premiums, argues Qamar Anwar