Legal Features

Articles

13 Oct 2003

What management system

The decision to implement the latest technology to improve working processes is a wise move in delivering to clients the best legal services possible. However, confusion reigns in what various systems provide and enable, often making effective implementation impossible. Tim Travers, a consultant at Neil Cameron Consulting Group, attempts to demystify the management-systems landscape.

18 Jul 2003

Peace process?

Involved in a mediation for the first time? Don't panic – with careful planning and a good mediator, it can be a win-win situation, says Paul Newman

11 Jul 2003

Escape clause

When can the courts refuse an application for a civil jury trial? Tony Davies reports on a Court of Appeal decision which clarifies the correct approach

10 Jul 2003

The life and times of a northern soul

In a world where London firms still predominate and where regional firms are beginning to look like they're offshoots of a London business, Cobbetts is making its mark as a truly national firm with a northern heart. Caroline Poynton talks to managing partner, Michael Shaw, about his leadership of the firm, his role in its ongoing expansion and his dreams for the years to come.

4 Jul 2003

Moving on

How has the treatment of gypsies and travellers in the UK progressed since the the Human Rights Act 1998 came into force? asks David Watkinson

21 Mar 2002

Dealing with India? Swap remote control for total control

With a population of over one billion, 3.29 million square kilometres of landmass to cover, several climates, a multitude of languages and customs, the Indian market can be a daunting place for businessmen and foreign lawyers alike. Shailini Agarwal, a partner with ALMT Legal, explains how, with clear objectives and a steady nerve, doing business in India and getting the best out of local lawyers as instructing solicitors can be richly rewarding and an experience to remember

6 Feb 2002

Maximising the benefits - making law firm client relationship management work

Although few law firms deny that CRM is beneficial, creating an institutionalized firm-wide CRM culture is the real challenge facing today's lawyers. International law firm consultant, Byron Sabol reveals the key ingredients for a successful CRM strategy with a particular focus on client surveys and feedback.

1 Mar 2000

Leadership and Management

For over 33 years I have been involved with professional services businesses in one way or another. Writes Christopher Honeyman Brown.My experience of leadership is overwhelmingly that professional service businesses veer away from the specific development of leadership skills. Moreover, the same approach is taken to management skills and the net result is that many professional service firms fail to deliver to their true potential.