Knowledge-management strategies are a natural partner to HR, especially as the term human capital has become more popular with its emphasis on firm-wide knowledge sharing and organisational learning. Karen Battersby, course leader of Nottingham Law School's postgraduate diploma in knowledge management for legal practice, explores the components of a knowledge-management system and highlights the range of benefits knowledge sharing can have in UK law firms.
The decision to implement the latest technology to improve working processes is a wise move in delivering to clients the best legal services possible. However, confusion reigns in what various systems provide and enable, often making effective implementation impossible. Tim Travers, a consultant at Neil Cameron Consulting Group, attempts to demystify the management-systems landscape.
When can the courts refuse an application for a civil jury trial? Tony Davies reports on a Court of Appeal decision which clarifies the correct approach
In a world where London firms still predominate and where regional firms are beginning to look like they're offshoots of a London business, Cobbetts is making its mark as a truly national firm with a northern heart. Caroline Poynton talks to managing partner, Michael Shaw, about his leadership of the firm, his role in its ongoing expansion and his dreams for the years to come.
With a population of over one billion, 3.29 million square kilometres of landmass to cover, several climates, a multitude of languages and customs, the Indian market can be a daunting place for businessmen and foreign lawyers alike. Shailini Agarwal, a partner with ALMT Legal, explains how, with clear objectives and a steady nerve, doing business in India and getting the best out of local lawyers as instructing solicitors can be richly rewarding and an experience to remember
Although few law firms deny that CRM is beneficial, creating an institutionalized firm-wide CRM culture is the real challenge facing today's lawyers. International law firm consultant, Byron Sabol reveals the key ingredients for a successful CRM strategy with a particular focus on client surveys and feedback.
