Online automation systems don't have to mean cheap and nasty, they can enable firms to combine quality work with a more accessible and convenient service for their clients, says Grahame Cohen
Despite more than 5,000 responses to the government's consultation, the legal aid bill offers few concessions. If enacted, it could deprive nearly 70 per cent of people currently eligible for legal aid of access to justice. According to the figures collated by the Legal Action Group, Liverpool, one of Britain's most deprived areas, is set to lose 80 per cent of its casework.
The Sound Off For Justice campaign failed to have an impact on either the public or the government – let's hope it comes back bigger and louder, says Russell Conway
