Legal Features

Articles

Digital pitfalls

Ownership of digital assets is something few of us can escape, but even fewer really understand what they entitle us and our beneficiaries to, says...

Service promise: Why your law firm needs a client value guarantee

A client value guarantee can stimulate operational improvements and create substantial competitive and financial gains for your law firm, ?says Chris Hart

Changing minds: The neuroscience of change management in law firms

Law firm leaders should use neuroscience research to make partners more receptive to change, says Nick Marson

Repeat business: Associate your law firm with customer service excellence

Law firms can learn much from their corporate clients about creating brands associated with customer service excellence, says Mark Dembovsky

Prioritising privacy: Key changes to international data protection rules

Law firms and clients that are caught unaware of changes to international data protection legislation risk heavy fines, warns Rafi Azim-Khan

Collaborative improvement: Use lean six sigma to become a trusted business partner to clients

Law firms can use Lean Six Sigma to become trusted business partners to clients, say Catherine Alman MacDonagh and Thomas L. Sager

Selling services: How to improve partners' BD skills

Sales training programmes aren't enough to enhance partners' business development capabilities, say Rob Lees and Derek Klyhn

Moneypenny and mmadigital join forces to improve new business conversions

By Moneypenny