Legal Features

Articles

Vintage service: the value of face-to-face contact

More clients are making initial contact online but most ultimately still want to interact with a lawyer, says David Kirwan

Chief operating officers: does your law firm need one?

Alexandra Hatchman explains why appointing a dedicated operations resource makes sense in an ever more competitive market

Laws of attraction

Nicola Laver discovers how conveyancing firms can exploit the price transparency rules to attract clients

Learning from complaints

No one wants to receive complaints but is there a way to turn them to your advantage? Hannah Gannagé-Stewart talks to those in the complaints...

Feet to the fire: making insurers accountable for passing on savings

Despite earlier pledges, the government is yet to set up a framework compelling insurers to turn reduced costs into lower premiums, argues Qamar Anwar

Fly on the wall: should your firm try live video streaming?

Broadcasting your event live showcases your credentials and builds a direct rapport with potential clients, says Karla Alexander

Elixer of youth: Rejuvenating your private client business by targeting young adults

Instead of chasing older and wealthier customers, private client lawyers should start engaging with younger generations, argues Rachel Rothwell

And the winner is...

Alan Larkin has had enough of legal awards, or maybe not