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Learning from complaints

No one wants to receive complaints but is there a way to turn them to your advantage? Hannah Gannagé-Stewart talks to those in the complaints handling business to see what we can learn from them

Criminal justice system at 'breaking point'

The criminal justice system is on the brink of collapse after a decade of underfunding and needs urgent intervention, a Law Society report has concluded.

Feet to the fire: making insurers accountable for passing on savings

Despite earlier pledges, the government is yet to set up a framework compelling insurers to turn reduced costs into lower premiums, argues Qamar Anwar

Solicitor struck off for failing to disclose information to lender

An experienced solicitor has been struck off after admitting dishonest conduct in relation to a conveyancing transaction which bore the hallmarks of potential mortgage fraud.

Fly on the wall: should your firm try live video streaming?

Broadcasting your event live showcases your credentials and builds a direct rapport with potential clients, says Karla Alexander

Elixer of youth: Rejuvenating your private client business by targeting young adults

Instead of chasing older and wealthier customers, private client lawyers should start engaging with younger generations, argues Rachel Rothwell

And the winner is...

Alan Larkin has had enough of legal awards, or maybe not

Rethinking lawtech

Jean-Yves Gilg urges lawyers to reclaim lawtech and apply its potential to the reality of practice