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Squaring up to your customer happy factor

There is no single metric to measure client satisfaction, but you could do worse than start with benchmarking survey and mystery shopping, says Helen Hamilton-Shaw

Aiding the underdog

When Russell Conway went into the law, legal aid forms were green, blue and pink, and despite the cuts, he remains committed to helping those...

Growing demand for talent

Catherine Henry discusses the latest trends and developments in Yorkshire and the North East's private client market

Private prosecutions and the shape of things to come

Criticism of charities' right to prosecute alleged offenders is short-sighted and ignores the nature of justice, writes Melinka Berridge

Price transparency: Causes and solutions

Daniel van Binsbergen discusses how to fix the lack of transparency in the legal services marketplace

Spring budget round up

Jennifer Parnell looks at the key issues likely to affect individuals and businesses following the chancellor's latest announcements

Conveyancer liable for losses to buyer who pulled out of purchase

Bird & Bird solicitor failed to carry out investigations that would have revealed planned development

Shiner judgment holds a stark message for solicitors

The duty to disclose evidential issues affecting a client's case is onerous, but solicitors engaging in public law litigation must be aware of it, warns...