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Vintage service: the value of face-to-face contact

More clients are making initial contact online but most ultimately still want to interact with a lawyer, says David Kirwan

Successful roll out of Financial Remedies Court project

Eight new Financial Remedies Court (FRC) zones are now successfully operational, Mr Justice Mostyn has confirmed – with further zones to be announced as expansion...

Chief operating officers: does your law firm need one?

Alexandra Hatchman explains why appointing a dedicated operations resource makes sense in an ever more competitive market

Partner pay breaks the £200,000 barrier

The average annual earnings for law firm partners in the UK has broken through the £200,000 barrier for the first time.

Laws of attraction

Nicola Laver discovers how conveyancing firms can exploit the price transparency rules to attract clients

Learning from complaints

No one wants to receive complaints but is there a way to turn them to your advantage? Hannah Gannagé-Stewart talks to those in the complaints...

Criminal justice system at 'breaking point'

The criminal justice system is on the brink of collapse after a decade of underfunding and needs urgent intervention, a Law Society report has concluded.

Feet to the fire: making insurers accountable for passing on savings

Despite earlier pledges, the government is yet to set up a framework compelling insurers to turn reduced costs into lower premiums, argues Qamar Anwar