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GDPR: Prevention better than cure

The TalkTalk fine is a timely reminder that data protection compliance is mandatory, not optional, says James Castro-Edwards

Invest in understanding the client journey

To improve service delivery, you need to track the complete journey your clients make, explains Helen Hamilton-Shaw

'The Clash Question'

Adam Hattersley offers advice to trainee solicitors worried about not being retained by their firms

Good instructions yield good results

A close working relationship between solicitor and expert will benefit both sides, explains Sandy Mackay

When should you self-report to the SRA?

Identifying breaches highlights weaknesses in compliance and is a good opportunity to implement stronger systems and controls, explains Max Masters

Is Facebook the missing link for law firms?

The key to avoiding the social media rabbit hole of time and money is to think of each platform as a cog in a bigger machine, explains James Noble

Conflicts of interest after White & Case

Graham Reid unpicks the reasoning behind the SDT's decision to issue reportedly its highest ever fine, and looks at the lessons to be learned by other firms

The price of open justice

PNM demonstrates that the competing principles of suspects' privacy and the freedom to report public court proceedings have yet to be comfortably reconciled, writes Richard Easton