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What do you do with client metrics?

Helen Hamilton-Shaw advises firms on metrics to monitor customer experience

Access to justice: When public legal education meets tech

Technology can help claimants deal with their legal problems, writes Mary Marvel

Cap lawyers' fees and future care costs to save NHS, report says

MPS calls for fixed recoverable costs on clinical negligence claims up to £250,000

ULaw beats BPP in undergraduate teaching excellence

New scheme to better inform prospective students will allow providers to raise tuition fees

Lord Chancellor urged to reform family law

No-fault divorce a key campaign objective, say family lawyers

Suffolk one step closer to law centre launch

New advice centre will make the public more aware of their rights, says director

Please, M'lud, can we have the air con on?

Lawyers feel hot under the collar during UK heatwave

Regulators to be judged on improving consumer experience

Legal Services Board launches regulatory standards consultation inviting respondents to ensure framework is 'fit for purpose'