Managing client relationsCustomer relationship management systems are increasingly the beating heart of client engagement, says Stephen Brown
System and order: goodbye to Principle 8?The principle that forced firms to move away from a tick-box approach to risk management is gone from the new Standards but it will endure in the new codes, says Tracey Calvert
VIEW FROM THE TOP: MAKING SURE PEOPLE KNOW WHERE THE FIRM IS GOINGEffective top-down communication is essential to attracting and retaining the best lawyers, argues Lynne Burdon
