Helen Hamilton-Shaw

Helen Hamilton Shaw presents how international connections can support client retention while boosting your profile and attracting staff

Helen Hamilton-Shaw takes a closer look at the client experience and how the four Es are a better fit in today’s marketplace 

Helen Hamilton-Shaw considers how we can best improve client care and satisfaction

Helen Hamilton-Shaw explains the hidden benefits of using neuroscience in our daily working practices

Exceptional client experience is more vital than ever to sustain loyalty, says Helen Hamilton-Shaw

In the shift to digital, we must not overlook the human touch, says Helen Hamilton-Shaw

Helen Hamilton Shaw explains why now is not the time to stop knowledge sharing

Targeted action to handle new enquiries, and follow up on them, greatly increases client satisfaction rates, as Helen Hamilton-Shaw explains