Susanna Heley

Partner, RadcliffesLeBrasseur

Susanna Heley is a partner at RadcliffesLeBrasseur rlb-law.com

Called into question

Don't be taken in by the LSB's skewed interpretation of the complaints handling survey, warns Susanna Heley

Seal of approval

Susanna Heley explains the SRA's tough authorisation process Historically, there was little regulatory formality in setting up a law firm. Solicitors with more than three...

Role play

Susanna Heley uncovers what the SRA handbook has to say about the new compliance officers

Code of conflict

Susanna Heley flicks through the new solicitors' handbook and pauses on conflict rules

Going overboard

When it comes to complaints, the Legal Services Board should remember there is such a thing as too much information, says Susanna Heley

Road to ruin

The SRA's publication policy can damage a firm's reputation forever. Don't believe it will affect you? Think again, warns Susanna Heley

Branching out

The SRA's review of the insurance market may be disappointing but there are steps firms can take to make them more insurable, says Susanna Heley

Turn of the screw

It's been a busy old year for regulation - but you ain't seen nothing yet, says Susanna Heley

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Susanna Heley

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