Jean-Yves Gilg

Editor, Solicitors Journal

Update: consumer

Bryan Nott examines the judicial review on the handling of payment protection insurance complaints, the regulations on cancelling contracts and a case on a Bentley...

Festivities and flu jabs

We're nearly in December, when I will cease harrumphing every time I see Christmas decorations in shop windows or hear another cheesy festive tune emanating...

Legal aid contractor fined Â£60,000

An employment services company working with the Legal Services Commission has been one of the first two organisations fined by the Information Commissioner under new...

Traffic management: Use website analytics to boost business development

Director David Sealey of Quba reveals how to develop new client leads through website analytics

Apprentice leaders

Jack Downton, managing director of The Influence Business, comments on the risk of associates mimicking behaviours seen in The Apprentice

Effective leadership

Danielle Grant, a director of LeaderShape, discusses how leaders can earn respect and loyalty

Relationship management

Todd Burlingame, a client relations manager at Morrison & Foerster, explores what law firms are doing to improve client service

Analysing claims

Thomas Berman

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Jean-Yves Gilg

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