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Jean-Yves Gilg

Jean-Yves Gilg

Editor, Solicitors Journal

Articles

Rewards for the modern law firm
Solicitors Journal

Rewards for the modern law firm

Robert Postlethwaite believes ABSs could open up new ways of rewarding the best and brightest while promoting a new, more profitable, way of thinking
Complaints | How to manage goodwill gestures
Solicitors Journal

Complaints | How to manage goodwill gestures

Offering the occasional freebie to a loyal client can help to cement valuable relationships but accidentally billing for it will have the opposite effect, says Eleanor Kilner
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