Jean-Yves Gilg

Editor, Solicitors Journal

60-second interview: Rebecca Fisher

Rebecca Fisher cites a particularly quirky reason for wanting to join ?Russell-Cooke as partner in August, she tells Jennifer Palmer-Violet

All ears: Launch a firmwide client listening programme

Sally Dyson explains how to design, optimise and implement a client listening programme that suits your firm's culture, budget, ?timetable and purposes

Why client feedback isn't working for most law firms

By Robin Dicks, Founder-Director, The Thriving Company

275 criminal legal aid firms sign 'can't work' pledge

'As professionals, our position is that we cannot and must not accede to this'

Delegate to accumulate

Businesses should consider the benefits of outsourcing some services, and not just when they're starting up, says Geraint Jones

WIQS: Taking the client's perspective

The new will-writing quality scheme comes with a protocol which may look too long for some at first sight but there are for good reasons...

The new rules of the compliance game

New entrants are better than law firms at systems and at resolving complaints, so however unclear you think the new regulatory requirements are, you can't...

Grayling bows to pressure over small claims limit for whiplash

Independent medical panels to be introduced next year

Jean-Yves Gilg

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