Jean-Yves Gilg

Editor, Solicitors Journal

Putting the focus on clients

Clients are prepared to pay for legal advice that is genuinely tailored to their circumstances, and for this we must put them at the centre...

Show your best side

It's time for private client lawyers to identify their USP and sell themselves as well as their services. ?Jennifer Palmer-Violet reports ?

Loss of loyalty: How global law firms are disappointing clients

Global law firms are failing to meet client expectations on service excellence, quality of advice and billing practices, says Lisa Hart Shepherd

LETR: It's the taking part that matters, really

With LETR entering its implementation stage and law schools expected to be at the forefront of the day-one outcomes' challenge, Rebecca Huxley-Binns runs through some...

Brown v Stephenson

Heather Viljoen looks at a recent land ownership case

New analysis tools are making big data even more relevant

Legal technology may not have changed much recently, but how law firms use it, compared with their new rivals, will be the next big step,...

Predicted collapses an opportunity for well-managed firms

'Marie Celeste' firms don't so much need assistance as being put out of their misery, financial rescue specialist says

Raising standards: Introducing a client service charter

What is a reasonable response time? Kim Carr explores the challenges ?of introducing a firmwide client service charter

Jean-Yves Gilg

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