Knowledge management
Articles
Scott Rechtschaffen shares how Littler won substantial new business by radically changing ?its case management processes
Jan Durant shares how she created user-friendly electronic matter files ?at Lewis Silkin
By Oz Benamram, Chief Knowledge Officer, White & Case
By Jeff Berardi, Chief Marketing Officer, K&L Gates
Hélène Russell discusses how to measure the performance of your firm’s KM systems and prevent fee earners and staff from ‘gaming’ the results
Paul Byfield discusses how KM can be used as a tool to market your firm’s skills and expertise to clients
Stephanie Barnes explores the key considerations in choosing between a custom and off-the-shelf KM system
Ruth Ward explores the factors that positively influence partner ?and fee-earner engagement with KM
