Knowledge management
Articles

Scott Rechtschaffen shares how Littler won substantial new business by radically changing ?its case management processes

Jan Durant shares how she created user-friendly electronic matter files ?at Lewis Silkin

By Oz Benamram, Chief Knowledge Officer, White & Case

By Jeff Berardi, Chief Marketing Officer, K&L Gates

Hélène Russell discusses how to measure the performance of your firm’s KM systems and prevent fee earners and staff from ‘gaming’ the results

Paul Byfield discusses how KM can be used as a tool to market your firm’s skills and expertise to clients

Stephanie Barnes explores the key considerations in choosing between a custom and off-the-shelf KM system

Ruth Ward explores the factors that positively influence partner ?and fee-earner engagement with KM