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John Vander Luit

Editor, Solicitors Journal

Shortlist for conveyancer customer service awards revealed

Shortlist for conveyancer customer service awards revealed


Over 5,000 customers provide 125,000 pieces of data relating to home moving process

The ESTAS Group, which highlights the best firms for customer service involved in the home moving process, has revealed the first shortlist for its inaugural Conveyancer Awards.

The results are based purely on feedback data from customers who were asked a series of questions about the service they received during the conveyancing process.

Over 5,000 customers completed a survey providing 125,000 pieces of data relating to customer service delivered by the conveyancers taking part.

Conveyancing firms across the UK have been shortlisted regionally and nationally. Individual members have staff have also been shortlisted in the People Awards category based on nominations from customers.

The awards are backed by the Conveyancing Association and the Society of Licensed Conveyancers. The winners will be announced at the first ESTAS Conveyancer Awards sponsored by SearchFlow.

The ceremony will be presented by TV property expert and ESTAS brand ambassador Phil Spencer, who said: 'We live in a world where customer reviews are becoming increasingly important in the consumer decision making process so The ESTAS provides a kite mark for excellent service for any property professional involved in the house moving process.

'Any firm that enters has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself.'

Simon Brown, founder of The ESTAS, said: 'We want to highlight conveyancing firms who are providing exceptional levels of customer care through the moving process.

'We believe the best way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion.

'It's often later in the transaction when a firm really shows their worth and at those times its their experience and professionalism that gets the deal back on track.'

The awards will be held at the Grosvenor House Hotel in Mayfair London on Friday 20 October. Tickets for the awards are on sale here.

People Awards Shortlist

Hayley Aspinall, Birchall Blackburn Morecambe

Jade Campbell, Lester Campbell Leeds

Adam Cheale, Fletcher Longstaff Lincoln

Emily Farrow, Blandy & Blandy Reading

Johanna Heane, Coodes Newquay

Lesley Quinn, Blandy & Blandy Reading

Marilyn Neptune, Blake Morgan Oxford

Lisa Noble, Comptons Camden

Liz Thompson, Boys & Maughan Canterbury

Wyn Williams, Harding Evans Newport

Regional Shortlist

AV Rillo Enfield

Birchall Blackburn Chorley

Birchall Blackburn Leyland

Birchall Blackburn Manchester

Birchall Blackburn Morecambe

Birchall Blackburn Preston

Birchall Blackburn Southport

Blake Morgan Oxford

Blandy & Blandy Reading

Boys & Maughan Birchington

Boys & Maughan Canterbury

Boys & Maughan Margate

Boys & Maughan Ramsgate

Browns Solicitors Aylesbury

Browns Solicitors High Wycombe

Clutton Cox Chipping Sodbury

Comptons Camden

Coodes Falmouth

Coodes Liskeard

Coodes Newquay

Coodes Penzance

Coodes St Austell

Coodes Truro

Fletcher Longstaff Lincoln

Gordons Maidenhead

Harding Evans Newport

Heptonstalls Goole

Lester Campbell Leeds

MJP Conveyancing Norwich

PLS Manchester

PM Property Lawyers Sheffield

Prince Evans Ealing

The Partnership Guilford

Thomas Flavell Hinckley

Thomas Legal Gloucester

National Categories

Best Conveyancer Group

(Awards will be presented for Best Local, Regional & National Group)

AV Rillo Solicitors

Birchall Blackburn Law

Boys & Maughn Solicitors

Browns Solicitors

Convey Law

Coodes Solicitors

Countrywide Conveyancing Services

Gordons Property Lawyers

Best Conveyancer Office in the UK

All regional winners are eligible to win in this category

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