How many more wills account for nothing?

The Solicitors Regulation Authority has produced new will-writing guidance in response to evidence that nearly 25 per cent of wills drafted by solicitors failed to achieve the desired quality expected by clients. A ‘shadow shopper’ survey exercise was carried out by the SRA, in partnership with the Legal Services Board, Legal Services Consumer
Panel and the Office of Fair Trading. It involved researchers shadowing genuine clients and their will-writing requests, rather than using professional shoppers.

In 2011, the Legal Services Board launched its first statutory investigation into whether to extend the scope of regulation for will writing, following its consumer panel recommendation to make it a reserved legal activity.

Extensive research into will writing discovered evidence of poor-quality drafting, sharp sales practices and losing wills altogether. Of particular interest were the findings that solicitors were
just as likely to produce shoddy wills
as the unregulated will writers in
the marketplace. Yet lord chancellor Chris Grayling still rejected the proposal to make will writing a reserved activity
in 2013.

A year on, the SRA’s survey found that of 101 wills considered, a quarter – prepared by both solicitors and will writers – were deemed to be poor quality. Specifically, of the 41 wills drafted by solicitors, nine did not
meet the needs and circumstances of
the clients in question.

Failing clients

The reasons were varied. Issues with inadequacy and legality will be of particular importance to practitioners. The content of some wills did not fully account for the client’s estate, failed to make adequate provisions or neglected to take certain outcomes into consideration. Some wills were found to be legally invalid or had actions specified within that were potentially illegal.

Concerns were also raised over client requirements. In some circumstances, a client’s requests had simply not been met (as specified in the testator questionnaire) either through omission or because of conflicting specification.

Inconsistency and detail were highlighted as problem areas too, with the language, logic and/or content of the will found to be contradictory, or the items, people and requests within described in insufficient detail.

The final failure recorded in the survey was about presentation, where the language and format of the document was lacking from what is usually expected.

The research results give rise to concern about the will-drafting standards of some solicitors. The SRA has therefore issued new guidance.

Although, somewhat surprisingly, this survey was carried out back in 2011, the SRA delayed producing the new guidance until recently as the LSB was awaiting the decision on whether to make will writing a reserved legal activity. This could have ultimately led to alterations to the solicitors handbook. It raises the question of how many more wills produced since 2011 are not fit
for purpose.

Ethical dilemmas

The guidance is a reminder to solicitors of their responsibilities and to the outcomes in chapter 1 (client care)
of the SRA code of conduct 2011 in relation to services a solicitor may provide and the information that they give to both clients and potential clients. The SRA has chosen to focus on professional ethics and behaviour rather than will-writing technique itself, which it thinks will eliminate the above
reasons for previous failures.

The SRA guidance states that a practitioner should not lead their client to believe that they must retain a solicitor to write their will, or that it is even the norm to do so. Furthermore, they should not suggest that it is usual for a testator client to appoint their solicitor as an executor, or indeed, that professional executors are needed at all.

Gifts given to solicitors by their clients is also covered. The guidance
goes at length to warn solicitors that
they were “likely to be at risk” of breaking the rules if they drafted wills for clients who offered them gifts of “significant value”, which they then accepted. To avoid such risk, a solicitor should be satisfied that the clients had taken independence advice.

“The risk arises not only where the gift is of significant value in relation to the size of the client’s estate, but also where the gift is of significant value in itself,” stated the regulator. This created a “potential own interest conflict” and solicitors “will usually need to cease acting if the client will not agree to
take independent advice”.

And there may be circumstances where a solicitor could continue to draft the will, such as if they were drafting it for their parents, but this would depend on the specific circumstances and whether their ability to advise impartially was “undermined by any financial interest or personal relationship”.

The risk of allowing a client to leave a legacy to their solicitor, or one of their relatives, is noted in the guidance as well.

Moreover, a client should be invited to explain why they have excluded any relative who might have expected to benefit from their estate.

Continued training

Training is also considered. If a firm does not supervise the execution of the will itself, it should check the document when returned to ensure that it has been dealt with properly.

And the guidance includes storage, noting that, as it may not always be in a client’s best interest to have the solicitor look after the executed will, the probate service will store it for £20. This could be seen as a further loosening of the
ties between solicitor and client.

The SRA has reiterated that staff involved in drafting wills should be properly trained and supervised and “keep up to date with developments
in the law”. Senior managers should ensure that processes and controls are in place to make sure a client has testamentary capacity.

Verification of a client’s assets and immediate family would also help to avoid the risk of any undue influence or fraud, particularly in circumstances where the service is provided online.

With so much choice now available, it is becoming easier to have a will drafted quickly and cheaply by any number of providers, both online and on the high street. Solicitors must ensure that they maintain the high standards that the public associates with the profession.

If the public fails to believe they will get what they came for when they set foot in a solicitor’s office, they may go and buy that do-it-yourself kit from a high-street shop, or just fill in some boxes online.

Who knows how much money
a firm will really be losing if its
will-writing practice becomes
non-existent? Firms cannot afford to
be throwing away clients and producing wills that aren’t worth the paper they
are written on. 

John van der
Luit-Drummond is
legal reporter for
Private Client
Adviser’s sister title Solicitors Journal