It is time to use the heart when managing junior staff, says Susan Humble
Eleanor Roosevelt once said: “To handle yourself, use your head; to handle others, use your heart.” Law firm leaders use their heads when tackling the challenges of generating income and targets set when covid-19 was a twinkle in a bat’s eye.
It’s unfair and short sighted not to use the heart when handling juniors responsible for achieving those targets.
Body language is difficult to interpret on Zoom. Being on screen creates a disconnect.
Wellbeing is hard to read when we are busy in the office. Herculean effort is required to identify issues when busy working remotely.
This poses a regulatory and reputational risk for supervisors. Mistakes lead to coverups, and coverups lead to...
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