It is time to use the heart when managing junior staff, says Susan Humble

Eleanor Roosevelt once said: “To handle yourself, use your head; to handle others, use your heart.” Law firm leaders use their heads when tackling the challenges of generating income and targets set when covid-19 was a twinkle in a bat’s eye. 

It’s unfair and short sighted not to use the heart when handling juniors responsible for achieving those targets.

Body language is difficult to interpret on Zoom. Being on screen creates a disconnect.

Wellbeing is hard to read when we are busy in the office. Herculean effort is required to identify issues when busy working remotely.

This poses a regulatory and reputational risk for supervisors. Mistakes lead to coverups, and coverups lead to...

Susan Humble
RIAA Barker Gillette

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