Gideon Habel considers the challenges of tailoring and delivering difficult advice

In recent weeks, I’ve had cause to reflect on the peculiar demands of delivering difficult or unwelcome advice to clients of all types. 

As solicitors, we have proudly considered ourselves the best of the legal professions to engage and communicate with lay clients. Quite how true that traditional view remains today is up for grabs. 

But there can be no doubt that we are expected – and should strive – to be as adept at understanding and relating to people as we are at applying legal principles. Recent examples in my own practice have reminded me again that this is, at times, easier said than done. 

The effective communication of unwelcome advice is characterised not only by the client un...

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