Research commissioned by First4Lawyers has found that firms increasingly consider client service to be as important as satisfactorily resolving a legal matter.

First4Lawyers commissioned IRN Research to survey 100 firms – half were personal injury (PI) firms and the other half dealt with general consumer matters.

Almost half (41 per cent) of respondents took the view client service is just as important as satisfactory resolution of a legal matter satisfactorily, just over a third (34 per cent) thought clients simply wanted their legal matter resolved, while the remaining quarter thought client service not as important as resolving a matter satisfactorily.

First4Lawyers managing director, Qamar Anwar said: &ld...

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